Service Agreements designed with the Customer’s needs in mind
Shimadzu Service Agreements provide you with prioritized response and peace of mind while keeping your instrumentation operating at peak performance.
Thank you for considering us for your Shimadzu instrumentation service needs. Listed are the benefits of each of our Service Agreement levels and we are confident you will find one custom designed to meet your needs. From our cost-effective basic PM to the all-inclusive Premium Total Coverage, offering the true worry-free level of service which you deserve, and other value conscious levels in between.
| Premium Total Coverage | Extended Warranty Plus | Premium PM | PM | Extended Warranty | MYVP* | |
|---|---|---|---|---|---|---|
| Service performed by certified Shimadzu Service Engineer | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Unlimited Hardware phone support | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Unlimited Software phone support | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Response time prioritized over billable call | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| On-demand service visit | ✔ | ✔ | ✔ | ✔ | ||
| On-site service includes labor, travel, parts | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Includes annual PM service visit | ✔ | ✔ | ✔ | ✔ | ✔ | |
| Includes Turbo & Roughing Pump Coverage for MS | ✔ | ✔ | ✔ | ✔ | ||
| Scheduled minor software & firmware upgrades | ✔ | ✔ | ✔ | |||
| Includes consumable parts used on service visit | ✔ | |||||
| Rebate provided | ✔ | |||||
| Age Premium is waived | ✔ |
* MYVP is a multi-year value plan - up to 10 years of coverage. A PM is done during the first year under warranty.