SUPPORT

Corporate Phone Number: 800-477-1227

  • Dial 2 for our customer care department. Operating hours M-F are 8:30AM TO 5:00 PM EST.
 

Inquiry

  • Product Inquiry (Do you have a product related question? Need a quote on a product?)
     
  • Technical Inquiry (Do you need technical assistance with your product?)

  • Customer Care Inquiry (Need help determining if a part is in stock?)
    Chat with our Customer Care Center(click image to activate chat once it loads)
     
  • Need MSDS/SDS (Material Safety Data Sheets)?
  • Order Supplies For Your Instruments (external link)
    Consumables, accessories, manuals and more.
  • Consumable Guides
  • Shimadzu Global Contact (external link)
    Please feel free to contact us, if you have any questions about our products, service or support.

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Virtual Advisor

Shimadzu has launched its interactive "Virtual Advisor" websites to further enhance customer service.

Tutorials

Fundamentals of GC/MS – Click here to learn more.

Mailing Address

Shimadzu Scientific Instruments
7102 Riverwood Drive
Columbia, MD 21046
U.S.A.
Phone Number: 1-800-477-1227
Fax Number: 410-381-1222

For Research Use Only. Not for use in diagnostic procedures.

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